YOUR FAQ ANSWERS

GUP.GG is a safe online shop where you can buy and sell gaming accounts and items. In WhatsApp groups, people can easily cheat you and run away with your money. On GUP.GG, we keep your money safe until you actually get what you paid for. No more getting scammed!

G-Pal is like your own wallet on GUP.GG. You can use it to pay faster, check if you got a refund, and keep track of all your purchases — all in one place.

Yes, it’s totally safe! When you buy something, your money goes to GUP.GG first — not the seller. We only send the money to the seller after you confirm you got your item. If the seller doesn’t deliver, we give your money back. Simple as that.

Don’t click “confirm delivery”! Instead, open a Dispute Ticket right away. Our team will check everything. If the item is wrong or fake, we will cancel the order and return your money to you.

This is a big rule violation. All our sellers have given us a copy of their CNIC (national ID), so we know exactly who they are. We can ban them permanently and take action against them. In many cases, we will also give you your money back through our Buyer Protection.

Just click “Become a Seller” on the homepage. To get a Verified Seller Badge, you need to send a clear photo of your CNIC (front and back). This is required so the marketplace stays safe for everyone.

We take a small fee of 5% to 10% depending on what you’re selling. This fee covers the payment charges and the safety protection we provide to buyers. It’s the lowest fee you’ll find in Pakistan!

You can pay using JazzCash, EasyPaisa, Nayapay, Sadapay, or by sending money directly from your bank. We support all the popular payment apps used in Pakistan.

Once the buyer says they received the item, the money goes straight into the seller’s GUP.GG wallet. You can take out your money whenever you want. It usually arrives within 2 to 24 hours depending on your bank.