Physical Products:
- Returns accepted within 7 days of delivery
- Product must be unused and in original packaging
- Contact the vendor directly for return authorization
- Shipping costs for returns are buyer’s responsibility
Digital Products (Game Keys, Codes):
- Digital products are NON-REFUNDABLE once delivered
- Ensure game compatibility before purchase
- If you receive an invalid/used key, contact vendor within 24 hours
Services (Boosting, Coaching):
- Refunds considered on case-by-case basis
- Must provide proof of service not delivered
Refund Process:
- Contact vendor within specified timeframe
- If vendor doesn’t respond within 48 hours, contact us
- Refunds processed within 7-10 business days
Exceptions:
- No refunds on sale/discounted items (unless defective)
- Custom orders are non-refundable
Dispute Resolution:
Email: noreply@gup.gg with order number and details
